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FOS to deliver on first stage of resolution changes

The Financial Ombudsman Service (FOS) has claimed it would deliver on the first stage of changes to streamline and accelerate its dispute resolution process by June of this year with rolling improvements to be implemented until July 2015.

Earlier this year FOS announced a series of changes, including the use of specialist expertise and reduced touch points and stages in the dispute resolution process, after an independent review found the resolution model required an overhaul.

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