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Online tool helps consumers resolve disputes

A new online, self-help tool for consumers has been launched as a way to settle disputes with businesses.

Currently in the pilot project stage, Consumer Protection B.C. has unveiled the Online Dispute Resolution (ODR) website as a convenient and cost-effective way to connect unhappy customers with the right person at a business. To use the service, the complainant must type in their contact information, the name of the company the dispute is with and some basic details about the complaint. That complaint is then sent off to the business.

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