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Shh… a good news story!

Edinburgh is one of the world’s top tourist attractions. Its own website claims that Edinburgh is an multi-award-winning, world-class tourist destination. So, it can hardly have been good for business when, during 2009 and again in 2010, the city’s flagship tram project ground to a halt in the midst of construction because of ‘contractual disputes.’ This national fiasco came to be resolved for two reasons. First, by mediation and its deceptively simple capacity to unlock complex and tightly-woven disputes. But secondly, this tale illustrates the difficulties created by the doctrine of confidentiality, or at least by its current interpretation. Read More

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