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Will UNCITRAL Online Dispute Resolution Rules Work for Consumers?

The United Nations working group for online dispute resolution (ODR) of cross-border electronic commerce transactions (UNCITRAL Working Group III) met in Vienna early in November to continue its work on procedural rules for ODR. However the approach taken by the working group has drawn some criticism from those concerned that its focus is too narrow and its proposed rules will be ineffective. Professor Vikki Rogers has observed that the Working Group’s approach ignores the two most effective existing models to address disputes arising from low-value e-commerce transactions — the credit card chargeback system and the Paypal ODR process. Read More

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