Mediation Complaints

All accredited AMDRAS (Australian Mediator and Dispute Resolution Accreditation System) and FDR practitioners (Family Dispute Resolution) must have access to a complaints mechanism that covers their dispute resolution services.

They are obliged to provide information about their complaints process before providing dispute resolution services.

If you wish to make a complaint about your experience with an accredited dispute resolution practitioner, you should directly raise your complaint with the practitioner in the first instance.

If the FDR practitioner works for a government funded service such as a Family Relationship Centre please contact the organisation directly in the first instance.

Complaints must be lodged within 12 months of the end of the engagement, or otherwise from the time that the complainant becomes aware of the issue giving rise to the complaint, except in cases where exceptional circumstances prevented timely submission. Requests for extensions of time will be determined at AMA’s discretion. Delay in making a complaint and the consequent limits on memory, notes and other evidence may mean that a complaint cannot proceed.

Matters submitted outside of this time period will not be considered. For further information please contact us.

Privacy

If you make a complaint about a practitioner, any personal information you provide will be collected for the purposes of identifying you as the complainant.

If it is deemed necessary, your personal information and the substance of your complaint may be passed to the practitioner concerned in order for them to respond to the issues raised.

We will not disclose your personal information to anyone not named in the complaint. If you do not provide suitable identifying information we will not take action on your complaint.

Read more

• Information about our complaints handling guidelines
• Complaints Handling Process & Submission