Workplace Mediation

Workplace MediationWorkplace Mediation – Everyone Wins

“Unmanaged conflict is the largest reducible cost in organisations today, and the least recognized.”Dan Dana (1988 – 2007)

In today’s environment, a single employment dispute can result in a substantial loss for your organisation. Being faced with an employment dispute warrants a strategy that eliminates the possibility of disruption, distraction and financial and emotional cost. Workplace mediation is such a strategy.

Legal fees and workplace disruption are very costly, and the task of handling the dispute can distract and unnerve an otherwise strong and efficient management team.

The AMA’s certified mediators are highly skilled in workplace conflict. We provide a decision-making resource for executives, HR managers, and others responsible for organisational effectiveness.

An established conflict resolution program reduces workplace conflict by providing support for early and collaborative resolution of disputes. Alternative Dispute Resolution (ADR) allows conflict that has the potential to adversely affect productivity, working relationships and morale to be resolved quickly and efficiently.

  • It is estimated that over 65% of performance problems result from strained relationships between employees as opposed to deficits in skill or motivation.
  • A recent study of practicing managers showed that 42% of their time is spent reaching agreements with others when conflicts occur.
  • Up to 30% of a typical manager’s time is spent dealing with conflict.
  • Exit interview which ascertain reasons for terminating reveal that chronic unresolved conflict is a decisive factor in at least 50% of all such departures.
  • Studies have found that the cost of losing an employee is 70% to 200% of the employee’s annual salary.
  • Studies reveal a direct correlation between the prevalence of employee conflict and the amount of damage and theft of inventory and equipment.
  • Absenteeism has been shown to correlate with job stress, especially the stress associated with anger toward co-workers.
  • After 20 years of research and 60.000 exit interviews, the research reports that 80% of turnover is related to unsatisfactory relationships with the boss.

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